Important Disney Dining Reservation Information – New Credit Card Hold Policy

October 12, 2011 at 5:06 pm 1 comment

As of October 26, 2011, Disney World is instituting a new policy requiring a credit card to hold/confirm  certain dining reservations.   Making a reservation at select signature and character dining locations throughout Walt Disney World’s hotels and theme parks will require submitting credit card information up front.  Nothing is charged to the credit card at the time of booking but you will be charged $10 per person if you are a “no show” or if reservations are not cancelled more than 24 hours before the reserved time.

Since the launch of Disney’s online dining reservation system in 2009, there has been an issue with guests booking multiple reservations at the same time with few restrictions or penalties for multiple bookings or not showing up for the reservation without canceling first.  This made it difficult for other guests to get a fair opportunity to book legitimate dining reservations. The potential of being charged $10 per guest should result in diners thinking twice before booking excessive numbers of reservations.

The phone number 407-WDW-CNCL is now available to assist with cancellations.

The policy applies to the following locations and restaurants:

Walt Disney World resort hotel restaurants:

  • 1900 Park Fare / Disney’s Grand Floridian Resort
  • Artist Point / Disney’s Wilderness Lodge
  • California Grill / Disney’s Contemporary Resort
  • Cape May Café / Disney’s Beach Club Resort
  • Chef Mickey’s / Disney’s Contemporary Resort
  • Cítricos / Disney’s Grand Floridian
  • Flying Fish Café / Disney’s Board Walk Inn
  • Jiko – The Cooking Place / Disney’s Animal Kingdom Lodge
  • Narcoossee’s  / Disney’s Grand Floridian
  • ‘Ohana  / Disney’s Polynesian Resort
  • Yachtsman Steakhouse / Disney’s Yacht Club Resort 
  • Victoria & Albert’s ($25 per person fee) / Disney’s Grand Floridian  

Magic Kingdom:

  • The Crystal Palace


  • Akershus Royal Banquet Hall – Princess Storybook Dining
  • The Garden Grill
  • Le Cellier Steakhouse 

Disney’s Hollywood Studios:

  • The Hollywood Brown Derby
  • Hollywood & Vine
  • Fantasmic! Dinner Packages  

Disney’s Animal Kingdom:

  • Tusker House Restaurant 

Pre-paid Walt Disney World dining locations already operate under a similar policy, with an even stricter rule. If reservations at dinner show locations are not cancelled in advance of 24 hours before the reserved time, the full dinner price is still charged with no refunds available. This policy exists at:

  • Disney’s Spirit of Aloha Dinner Show
  • Cinderella’s Royal Table
  • Hoop-Dee-Doo Musical Revue
  • Mickey’s Backyard BBQ 

At Build A Better Mouse Trip, we are always happy to book dining reservations (subject to availability) on behalf of our clients – it is one of the services we offer to make vacation planning easier for you.  Please let me know if you have any questions about the above information – we’re here to help.  

Thank you,


Build A Better Mouse Trip
Toll free: 877-815-6515

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1 Comment Add your own

  • 1. Disneyways  |  May 10, 2012 at 4:04 am

    This is so great that you are spreading the word! Guests tend to get upset if they are in a crowd of people at Disney and have to read their credit card number out loud for everyone to hear. Just another reason to know before you go -right?! Great post, thank you!


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